The federal E-Warranty Act of 2015 was enacted to allow manufacturers to display consumer product warranties online. On September 8, 2016, the Federal Trade Commission issued its final rules and amendments on the act.
One of the ways that manufacturers can provide consumers with required labeling and warranties is to “provide the warranty terms in an accessible digital format” on the manufacturer’s website. The product packaging or manual must indicate, in a clear and conspicuous manner the URL where the warranty terms are posted and a phone number, mailing address or other “reasonable non-Internet based means” for the consumer to request a copy of the warranty terms.
The manufacturer must, promptly and without charge, respond to any consumer request for a hard copy of the terms. The online terms must be posted in a clean and conspicuous manner and allow the consumer to readily identify the terms with the specific product.
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