March 3, 2014 Ossian Law P.C. IT Law Alert
Reacting to Negative Online Reviews: Your organization may become the subject of negative comments on its social media page or a third party site. How should you react? A review of two recent contested incidents may be useful.
Jane Perez wrote a negative Yelp review of Dietz Development accusing the company of damaging her home and stealing personal property. As a result of the review, Dietz filed a $750,000 defamation claim against Perez, who filed a defamation counterclaim against Dietz. A five-day jury trial took place last month in Virginia. The jury concluded that Perez and Dietz were each liable for defamation, but did not award damages to either party.
More information on the Perez/Dietz decision is available here.
A copy of the Palmer v Kleargear complaint is available here.
Contact us at Ossian Law P.C. regarding social media law or any other information technology law question.